Your Emotions … Your Perception

They are linked so be aware …

“ONE WHO fears the future, who fears failure, limits his activities. Failure is only the opportunity more intelligently to begin again. Fear blocks every avenue of business – it makes man afraid of competition, of changing his methods, of doing anything which might change his condition.” Henry Ford 

1.  Acknowledge emotions – they permeate every business.
2. See emotions as a caution sign rather than a call to action.
3. Deconstruct the situation, reappraise it: “What does it mean, how did I decide that, and what else could it mean?”  
4. Reframe it: “Anything less than totally perfect offers the possibility of learning from mistakes.” “How is this an opportunity for developing resiliency, flexibility and a sense of humor?” 

“OUR STUDY shows that when in a positive mood, our visual cortex takes in more information, while negative moods result in tunnel vision. The up side of this (positive moods) is that we can see things from a more global, or integrative perspective.” Taylor Schmitz, University of Toronto Study ‘People Who Wear Rose Coloured Glasses See More,’ 2009

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Making 2010 your best year yet

There is still time.  So what has to happen?  The last post focused on recognizing  hidden opportunities. This one follows up with a thought provoking question.  Questions can be a powerful tool for activating your internal GPS, your Global Positioning System for achieving success.

• The first question sets your destination. 
• The rest lock-in the most direct path, providing detailed directions,
• and just like using the GPS in your vehicle, questions provide ongoing feedback, a way of checking and adjusting your course from time to time.

So the question is …
What has to happen for 2010 to be your best year yet?

When was the last time you asked yourself a question like that and then thought deeply about your answer?

We may set goals, measure certain activities, even block time for specific tasks. Yet few of us take the time for deep thought about what it will take to get there. (Deep thought is the hallmark of experts.)

If you can, take a minute now and think about how you would answer the question. What comes to mind?  Write your answer down. Seeing it on paper is often an easier way of discovering the deeper meaning behind your words.

• Is what has to happen something you’ll do, an activity or behaviour?
• Is it a feeling or quality, like having more confidence, more energy or less stress?
• Is there a hidden belief in what you wrote? About yourself, the people in your life or your business environment?
• Is what has to happen within your own control? Something you can ‘do, or not do’ as Yoda would say.
• If not, can you break it into smaller bites or contributing elements that you can control.
• When and where will this be happening? How often? Is it something you’ll do every day? Once or twice a week? Monthly?

When you think about it logically and rationally, you probably already have the knowledge, skills and experience required. You know what to do and how to do it, right? And you may even know people who’ve achieved the results you want with less knowledge, fewer skills?

So … what are your sticking points?
What could possibly prevent you from doing what you know?

• Distractions, lack of focus?
• Lack of confidence during critical activities?
• Competing priorities and time pressures?
• Feeling overwhelmed?

‘Sticking points’ whatever you call them, drain your energy.

It’s like driving with one foot on the accelerator and one foot on the brake.  It can feel like you’re spinning your wheels, working longer and harder just to stay in place.

So the question is, what can you do starting now, that will begin moving you through those sticking points and towards your best year yet?

You can clear some sticking points using conscious, logical left brain thinking. For more see the note below.1

What about your deeper power?
There is another option, a quicker and some would say easier way of clear sticking points – by harnessing the power of your unconscious mind and right brain processing.

It’s also more fun. Because your unconscious mind is a wizard at handling competing priorities, reducing stress and handling hot button situations that can hijack your emotions and behaviour.

So if the idea of harnessing the power of your own mind sounds interesting, check out the NLP trainers in your area or look for someone offering Performance Breakthrough Coaching process. 

1 Neuroscience has demonstrated that as much as 95% of our decisions, our emotions and what we do, is controlled by the unconscious mind,  that we simply use our conscious mind to justify decisions made outside of conscious awareness.

A thought from that perennial font of wisdom …
“The road to success is dotted with many tempting parking places.” Anon

And one more …
“It has taken a long time for us to reach the understanding that much of what we do is not under conscious control, even though we thought that it was.”
Michael Gazzaniga, neuroscientist and author of Human: The Science Behind What Makes Us Different

Visionary Leadership – the missing link

What can a ‘psychoanalyst’ tell us …
About leadership, change and creating long term success? Quite a lot it seems, especially if the ‘psychoanalyst’ has over 30 years experience coaching and advising CEOs and their teams, for multi-nationals.

And if you knew the same qualities could multiply your own career success, would you be interested?

Why visionaries fail
Have you noticed how often ‛glory stories’ in the business media seem to precede a fall from grace, a dramatic slide in the fortunes of organizations and their leaders?

From his personal vantage point Michael MacCoby, PhD., identified five core skills that are …

• practiced by leaders who drive innovation and change to create long term success,
• and missing in others, namely the visionary leaders who crash and burn just as they seem to approach the pinnacle of achievement.

The missing link
MacCoby defines the missing link as Strategic Intelligence, a combination of Foresight, Systems Thinking, Visioning, Motivating and Partnering.

He believes many leaders and entrepreneurs master the hard intelligence skills of Foresight and Systems Thinking, the numbers and technology. Yet far fewer develop what MacCoby calls the ‘real world’ skills of Visioning, Motivating and Partnering.
 

‘Real world’ skills 
Curious about this finding, I began reflecting on why Innergize clients seek out coaching and attend NLP programs. It’s usually because they are looking for ways to strengthen those ‘real world’ skills. Interestingly, MacCoby uses the term ‘real world’ skills interchangeably with soft skills.

NLP together with Systems Thinking, provides a great set of tools for developing and strengthening Strategic Intelligence – for living, leading and thriving in a changing world.

Next up, a closer look at MacCoby’s Strategic Intelligence, element by element.

Achieving Goals With Help From Your Mind’s Eye

The February issue of Fast Company has a piece on the role visualizing plays in goal achievement. If you found the two posts on Beliefs, Wishes and Goals useful, then Make Goals Not Resolutions may be worth a look.  The second page has a simple but powerful example of the process in action and the benefits. 

Neuro-linguistics offers some excellent techniques for fine tuning the qualities of your mental images. Qualities or visual distinctions you can use to support new behaviours, change beliefs about your own capabilities, and strengthen your confidence and other resources. 

The same qualities or distinctions can also be used to render those unhealthy foods we find way too tempting into something less attractive. Think of dressing up your favorite food, perhaps chocolate, so that it becomes as compelling as liver. Hummm … perhaps not. What about seeing it as something you can enjoy, just in small quantities.  Better!

Unconscious Communication And Job Fit – Part 5

Difference ways of relating at work
In part 4 of this series we looked at Sam’s perceptual filters for tackling tasks and getting things done at work – his need for procedures, tangible things and details. 

Now let’s decode the filters Sam’s boss Roger uses to achieve results at work – his passion for options and preference for working with general concepts rather than concrete details.  Once again think of decoding the subtext of language and other unconscious behaviours. (See part 4.) 
 

Decoding non-verbal behaviour
Roger usually drives with one hand on the steering wheel and a blackberry device in the other. At the same time he’ll be carrying on a conversation using one of his manycell phones.  Hands-free, of course.  On the scale of his career, he’s the consummate multi-tasker!  Juggling several projects at once gives him the variety he craves and the freedom to enjoy it. And that’s a clue signaling Roger’s passion for spontaneity and creating options, choices, alternatives.

Another tip off
Taking Roger through a methodical discussion leading to a final decision is impossible. He jumps from topic to seemingly unconnected topic, interrupting the flow of conversation. Making leaps of logic and generally racing ahead to insightful conclusions.

No decision is ever final. He can change his mind and his plans in an instant, and numerous times. Yet Roger intuitively knows when ideas will jell. He makes brilliant connections because he thinks in not just big, but huge pictures.  

In addition to options, those behaviour patterns signal a resistance to procedural activities and a preference for thinking in very general terms.  (And Roger does prefer leaving the details to others.)
 

Decoding language – structure and process
The words Roger uses reveal more.   He peppers his language with phrases like ‘creating alternatives,’ using ‘multiple approaches,’ having ‘the freedom to choose’ and keeping his ‘options open.’ He talks of ideas and concepts like ‘taking advantage of opportunities,’ ‘getting people on board’ and ‘high impact results.’ Intangible and general terms rather than concrete ‘things,’ you can see, hear, do and measure. And the details are conspicuous by their absence.

A mis-match of filters 
Roger and Sam are polar opposites in the way they filter information and function at work. So it’s little wonder they find it less than easy to communicate. It also explains why Sam is struggling to fit the role Roger expects him to fill. 

While there is no one right or best way to filter information, the key to motivation and productivity is to match people with jobs where core competencies and essential tasks fit their natural way of filtering information. They in turn will be able to function in ways that meet your criteria for success.

Beliefs, wishes and goals – part 2

Testing your goals – how committed are you?
You have plans for 2008, important goals you want achieved.  Yet have you given any thought to how much of your success will depend on what you believe? And the strengths of those beliefs? 

More important than the level of your skills
What you believe about your ability to go out and make those goals happen will impact your results. What you sort of believe doesnt count! Maybe doesn’t count! Only firm beliefs will give you the determination and conviction to keep going when you hit resistance. Or obstacles. Any goal worth achieving will have a few obstacles.

What self talk reveals …
Listen to the questions you ask yourself.  The questions that dominate your self-talk shape your future.  Are your questions loaded with why? Why did this happen, why didn’t that happen? 
Questions like …

• Why didn’t I get that opportunity when I worked so hard for it?
• Why did that person fail to recognize the value I offer?
• Why do I always seem to lose my focus just when things are going well? 
• Why do I find (fill in the blank) so intimidating?
• Why did I make such a (fill in the blank) decision?

Why questions focus on the past – the one thing you can’t change! Better to focus on now and the future you want using what and how questions. 
Questions like …

• What do I want to create? 
• How am I going to do it? 
• What do I already have going for me that I can build on? 
• What is the best next step? And how can I accomplish that?
• What positive outcome could that person be trying to achieve by doing that behaviour? And how can I help them to be more effective? 

Driving with one foot on the brake
Finally, if you’re feeling a little stuck when logically, rationally, you have everything you need to get going? Perhaps it’s time to consider a coach.  There are comfortable, quick and effective ways to get you moving when you’re ready.

Just a suggestion
A coach trained in neuro-linguistics can help you turn weak beliefs and wishes into conviction, share a nifty technique for handling competing priorities, and align the values driving your goals for maximum motivation.  However you do it, here’s a wish that you get your 2008 off on a running start and have a terrific year! 

Beliefs, wishes and goals!

A new year, a fresh start …
And I’ve decided I’ll be a more consistent blogger. Perhaps not better. Practice doesn’t always make perfect, but it’s at least a step in the right direction. 

Have you decided where you’re headed this year?
So, do you have plans? Important goals for 2008? And are they really big enough? Because if you shoot for the stars and fall a little short, at least you’ll land on the moon.

Can you get there from here?
Will what you’re doing now move you forward fast enough and in the right direction? If not, what are you planning to do differently?  I have a friend who is fond of telling his team “If things don’t change around here, we’re going to end up where we’re headed!” And he could be right. So be sure that where you’re headed is where you really want to go!

Do you really believe you can do it?
Believing you have the ability to make it happen is essential. Do you think you should be able to achieve your objective because others have done it, but you’re not absolutely sure? Then it’s a probably more like a wish than a belief.

Beliefs – a call to action
If it’s just a wish masquerading as a belief you’re unlikely to make the consistent effort needed to achieve your goals.  Action level is the true measure of the strength of your beliefs. Do you act as if they are true? 

Test yourself – belief or wish?
Ask yourself, if you truly believed your plans were going to come to fruition, what would you be doing right now?  What one idea can you begin to put into action now, that gets you started?

Next up
What your self talk can reveal about beliefs. Or is it only a wish? Coming soon (see opening paragraph.)

Mental Filters, Unconscious Blind Spots And Motivation

Last week during a sales workshop on influencing motivation, the importance of beliefs came up. As it usually does. Because beliefs play a major role in how we perceive and make mental maps of our experience.  

The cliché ‘I’ll believe it when I see it’ should actually be reversed!  ‘You’ll see it when you believe it!’
 

Synchronicity being what it is, Fast Company (a favorite business magazine) sent out a fast fact link on the same subject, same day.  I shared it with the workshop participants and thought you might enjoy it too. 

The Seeing/Believing Gap | by Marcia L. Conner
What you see may be only a fraction of what’s there. To
learn more, look beyond what you expect.
http://trax.fastcompany.com/k/w/mailman/fasttake/20071010/seebelieve

On a similar note, here’s a quote attributed to Buddha on the subject of judgmental thinking: “There is nothing to judge because perception can only see illusion. Perception is always partial and limited to arbitrary context.”
 

Unconscious Communication And Job Fit – Part 3

Did I mention this was Practitioner season? After the first of three ‘Thursday to Sunday’ Practitioner Certification weekends, followed by two Breakthrough Coaching Sessions, I went directly to toasted … totally toasted! 

So apologies if you’ve been looking for the follow-up to this decoding exercise and now … back to Sam and Roger. And while there is bound to be a little lost in my translation of their stories, there are enough clues and insights to make the exercise worthwhile. 

The words Sam and Roger used during our conversations provided enough unconscious clues to predict their default behaviours while working.

Sam speaks of being confused, struggling, hands on, concrete, stuck, frustrated; his comfort with things and tangible tasks; and discomfort with ambiguity. 

This language is a pretty good indication that he focuses on things rather than people or ideas, learns by doing and hands-on experience, and is currently in an unresourceful state (into his feelings) because of the absence of sensory based data. 

Sam also talks about managing processes, but not knowing how to get started, says show him what to do and he’ll do it. My notes from our conversation included “needing to see my development, progress, completion of a project.”

The subtext of these words indicates that Sam will be good at maintaining processes and procedures, but when an existing process stops working or a new procedure is called for, it’s unlikely he will be able to develop one on his own.

Rogertalks about being an idea man, creating opportunities and concepts, juggling totally different projects, language that indicates he will use his ability to create options and alternatives, is someone who will challenge the status quo, change the system, change his mind frequently and will resist following procedures.  

He also talks of being impatient with the detail needed to bring intangeble ideas into concrete form, preferring to have others guide that process.  And says he wants an assistant who is comfortable with ambiguities and can create and follow processes that will identify the best opportunities and move them forward.

What Roger is saying here, is the key to finding an assistant with the best fit for the job. This person must be flexible enough to see the big picture and deal with detail. As well, they will be good at developing procedures as needed, and managing multiple projects through an evaluation process. Then letting go … seeing the best turned over to others for execution.  

Roger is brilliant at creating ideas and concepts. He will need an assistant who is equally brilliant at seeing the potential of his ideas and bringing order and process to the party so that those ideas are realized.

Unconscious Communication And Job Fit – Part 2

Difficult boss or miss-match of needs?
Let’s talk about Roger for a minute, the man Sam was working for as a personal assistant. Roger usually juggles five or six totally different business projects at once. He jumps from one to another like lightning on a hot summer night!  

Roger is an idea person. Creative, perceptive, with a gift for seeing connections and hidden potential. He wants to deal with the big picture and has little time or patience for the detail work needed bring ideas into concrete form. 

What Roger needs in an assistant is someone who can organize the different business concepts he creates into a cohesive, structured process for investigating the best opportunities and moving them forward.

The person who takes on this role will need to be comfortable with ambiguity and figuring things out ‘on-the-fly.’  Capable of developing and managing processes to bring intangible concepts into form.

In will require both seeing the really big picture – I’m thinking from 30,000 feet – and digging into detail, doing the research to screen out unsuitable ideas. 
And since worthy projects will be handed off to others, job satisfaction will come from simply knowing that you’ve contributed. Because it’s a changing game and there will be little in the way of concrete evidence of work completed. 

Decoding unconscious communications
Voice inflections, changes in breathing, facial colour and other subtle non-verbal cues guided my conversations with Sam and Roger, telling me when I was getting close to something really important and when to probe a little deeper. The structure of their language and choice of words provided a blueprint for how they process information and function when they are in ‘work mode’ or on-the-job. 

Words have a subtext
Now we’re getting to the unconscious part of language.  Decoding the structure and process of the words people use – unconsciously – in casual conversation is is an accurate predictor of how people will respond in specific situations – their default settings for acting, or not acting. Usually more accurate than paper or computer based profiling, because it is based on unconscious responses.  

Here’s a decoding opportunity for you
When you have a few minutes to play, go back and read Unconscious Communications And Job Fit – part 1, noticing language, the specific words used to describe Sam. (I used his own words for the description.)

Now, compare the language used above to describe Roger. What differences can you identify? Exclude the paragraph beginning ‘what Roger needs,’ for now.  And stay tuned for the next post where the language will be explained, unpacked or decoded, your choice, so you can see the implications for default behaviour. I’ll also finish the story of Sam and Roger ….